Wholesale Terms and Conditions

Here’s the brief terms and conditions:

  1. Minimum Order Value

There is no mimimum order value. Once customers have reached the $5000 expenditure they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by us

  1. How to place order

  • Submit your order via our wholesale site at www.embroiderysupplyshop.com
  • You must be a registered user to check out. If you have not yet registered please go to link here. Follow the prompts and submit your information. 
  • Due to volume of submitted orders, we don't offer telephone order placed.
  • Please contact us if you have any questions.

  1. MSRP

Products or goods purchased from Embroidery Supply Shop shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to email: support@embroiderysupplyshop.com and will typically be granted on a semiannual basis.

  1. Wholesale Pricing

All prices are listed in US dollars. Depends on orders volume, your price term will automatically adjusted by our pricing model.

  1. Returns

Returns must be submitted to support@embroiderysupplyshop.com within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without prior approval and delivery instructions for transport. Shipping will be charged.

For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer

Please email us with details of the product prior to returning it.

  1. Payments

We accept credit card bMasterCard, Visa, Discover, and American Express

All credit card payments currently do not incur a merchant fee.

  1. Net 30 Terms

You may also apply for credit terms with us by filling out an application form with at least three credit references. Please contact us here

Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances we will only charge the customer a reimbursement for bank fees and other incurred costs.

  1. Shipping

Shipping is not included in the cost of goods. On all orders freight will be charged on each invoice at a rate of 7% per invoice total, a minimum charge of $25.00 will apply.

  1. Damages and Defects

Please inspect all shipments immediately upon arrival. Please contact us at support@embroiderysupplyshop.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

  1. Delivery Window 

Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact me for information about availability.

  1. Backorders

Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or not have back-orders listed at all, please inform us. Back Orders under $300 will be shipped on the same terms as outlined in shipping section above. Back orders over $300 no shipping charges will apply.

  1. Shipping International Orders

We do not ship international orders at this time.
We have experienced too many customs and shipping complications to make this worthwhile for the customer.